It is an understatement to say that listening is a lost art! In this day and age, it seems like more and more is taking our attention away from each other. Social media, web browsing, movies at our fingertips, music sharing, wifi, content, content, content! I feel like it is a challenge just getting my kids to listen while I am talking to them. As frustrating as this is, I often wonder what I was doing when I chose not to listen to my parents. Obviously, I didn’t have the ability to hide behind a smartphone. I am sure I just watched T.V. and said “uh huh” blankly. I may have buried myself in my new Sony Walkman like they do now or, I may have just looked away and nodded my head. I am sure that never changes.
While researching this blog, I found a great quote by an author named Catherine Wallace. She said, “Listen earnestly to anything [your children] want to tell you, no matter what. If you don’t listen eagerly to the little stuff when they are little, they won’t tell you the big stuff when they are big, because to them all of it has always been big stuff.” This quote stunned me and the word “patience” flashed in my mind. No one seems to have the time to listen, because that is what it takes, time and effort. You must be engaged 100% with the person in front of you. I know I do much more talking than listening to all of my family members and sometimes, all my wife Monique actually wants is me to listen and not do or say anything! That concept is very difficult for me and I know many others, to comprehend but it is magical. Imagine if we all focused on nothing but what the person in front of us said 100%? I see some parents that are marvelous at listening without patronizing. I think I have developed terrible habits of patronizing my children when they were little, obviously without them knowing, as I nodded and gave the impression of listening to their “big” problems, only to find myself doing the same thing as they grew up. We all know the drama our kids go through in school and we know how petty and inconsequential to is in the big scheme of things but, to them, it is everything and I know I certainly do not do a very good job of making them think that I believe they have real problems. Therein lies the true art of listening. To make the person in front of you believe that he or she is the only person in the world and that you are intent on understanding what they have to say. It is one of my goals going into 2016. Stop whatever I am doing, put everything away, look directly at the person in front of me and shut up! We will see what happens.
I will say, however, that in my work life, I listen intently. As we have worked through the kinks and opening pains of our new concept, we have listened to many of our customers tell us what they do and do not like about Jason’s Express. This is all very valuable and important feedback. As a result, we have added a few items that you really wanted, our Famous, Family-Recipe Chicken Salad Sandwich and bowls of soup. We have also added the ability to listen to your comments through a link on our website so we may continue to hear from you about the concept. The great news is that you will be rewarded for taking the time to let us know about your experience with a freebie or two. We promise to listen to you while WE are little, hoping you will continue to talk to us and eat with us as we grow up!
Daily 6:30 a.m.-9 p.m.
Breakfast served 6:30-10:30 a.m.
8517 Davis Blvd
North Richland Hills, TX 76182